• General Question
  • System Settings
  • Matrix Terminology
  • Matrix Settings
  • E-Shop Management
  • Membership
  • Referral Settings
  • Fee & Payment
  • Videos
  • Social web 2.0 support

  • What I will get, when I purchase the user License?
    • In the User License , you will get the following benefits
    • Encrypted source code
    • Life time license
    • Installation will be done at extra charges
    • One domain license
    • Free 1 month unlimited support to the system delivered
  • What I will get, when I purchase the enterprise License ?
    • In the Enterprise License , you will get
    • User panel Source code is open for future development or enhancement to the existing system
    • Script comes with Lifetime license
    • Free installation
    • 1 domain license
    • System is customizable
    • Free 3 months unlimited support to the system delivered
    • I am a web developer, which version suits to me ?

If you are a Web Developer, you can choose a Enterprise License . Since in the enterprise License the user side coding will be open. You can customize as you wish.

    • Can I install it in my own ?

Yes, The installation of AJ Matrix is very easy. We provide a detailed step-by-step installation guide to install the multilevel marketing software.

    • Can I change the logo ?

Yes, you can change the Logo through admin panel.
In your admin Panel >> click Settings >> Site Settings – go to Site Logo field
Site Logo field : Using the Browse Option upload your site logo, Logo size must be (180px X 70px)

    • Can I change the skin ?

No, you cannot change the skin but under customization we can do it.

    • Can I add flash intro ?

We can do it under Customization. Regarding this contact our salessupport team.

    • What are the minimum system requirements ?

To Install the AJ Matrix V5 , you should have the following system requirements
PHP Version 5.3 or Later MYSQL 5.0 or Advance Versions

    • Is there to be any special PHP –settings ?

There is no special Settings needed to run the Matrix software. Only Curl should be enabled in php.ini file.

    • How do I check my server config is right for your software ?

To check the Server configuration , you can contact your host provider. To install the AJ Matrix V5 , you need PHP 5.2 or above and My Sql version 5.0 or above.

  • What are the payment gateways you support ?
      • The Default Payment Gateway in AJ Matrix V5 are Listed below,

     

  • What is M x N matrix ?
    • A standard program structure, typically used for affiliate programs. Each downline level can contain an unlimited number of members, and has no width restriction. Members are always placed directly under their sponsor and upline, instead of being placed in the first empty spot.
  • What is forced matrix ?
    • A forced matrix is a system where there is a limit to the number of referrals any affiliate can refer
      Example:
      Each person’s level one can only be as many as the matrix is wide. So a 5×6 matrix means your first level can only have 5 people in it. So when you refer in someone, their first level can only have 5 people in it as well. Your second level will have 25, third level 125, forth level 625, fifth level 3125 and sixth level 15,625 for a total of 19,530. Since your first level can only have 5 people in it, when you refer more customers they get placed under someone else in your downline matrix automatically.
  • What is auto spill-over ?
    • Here is an example a 3 x 5 Spill Over Matrix System.
      Members may personally refer as many people as they like; however, anyone else that they have referred after the 3rd one will be given a position under one of their first 3rd referred people. This is called a “Spill Over”.
  • What is Australian X-up system ?
    • AJ Matrix V5 allows you to specify an X-Up program structure. Commonly referred to as an “Australian 2-Up”, this allows you to specify a number of qualifying members. When a new member joins, their first X personally sponsored members will be automatically transferred to their sponsor. Once a new member has recruited the needed number of qualifying members, all future personally sponsored members will be given to them, and not their sponsor.
  • What is binary referral system ?
    • Binary Referral is based on a matrix of two. This means that member can only sign up or recruit 2 members into first level down line. The commission will be paid only after a pair has been allocated for a member. Member has to balance down lines as well as possible.
  • What is uni-level referral system ?
    • It is regarded as the simplest of MLM plans. admin can enable the unilevel referral system by setting the level width to zero.so that the members can have unlimited numbers of direct referrals
  • What is Australian referral system ?
    • In Australian referral system,newly joined member need to pass up the x-up level set by the admin to get qualified to enjoy the all future personally sponsored members will be given to them and they can earn X-up level commision for their pass-ups

  • How to set e-mail ids ?
    • Site Settings helps you to perform the basic settings for the site . In Site Settings admin can enter the email id which used for all the transactions in the site.
    • Login to the Administrator control panel with valid credentials.
    • Click the settings > Site Settings will open site Settings page
    • In the Admin Email Id Field enter the Email ID.
    • 1) After entering the email Id , Click SAVE button will display “Site Settings has been Updated Successfully” message.
  • How to set the M x N matrix?
      • Site Settings helps you to perform the basic settings for the site . In Site Settings admin can enter the email id which used for all the transactions in the site.
      • Login to the Administrator control panel with valid credentials.
      • Click the settings >> Network Settings will open Network Settings page

    mxn

    • Level Width-Set the level width,downline limit below each number(M)
    • Level Deep-Set the level Deep-number of levels for each downline(N)
    • click the save button.”Network Setting Sucessfully Updated Message will be Displayed”
  • How to set the forced matrix?
      • To enable the forced matrix option , do the following:
      • In your Admin Panel >> Click Settings >> Network Settings
      • Network Settings Page will open , as shown below

    xup

    • Matrix width – Defines number of sub affiliates allowed for every affiliate.
    • Matrix height – Defines maximum number of affiliate levels filled by forced matrix rules before you send new affiliates to spillover affiliate.
    • Click Save Button.
  • How to set the Australian X-up system ?
      • To enable the Australian X-up System, do the following:
      • In your Admin Panel >> Click Settings >> Network Settings
      • Network Settings Page will open , as shown below

    xup

    • Enable X-up System – select the Enable option.
    • Set X-up Qualifying Level -Enter the X-up Qualifying Level(Ex:1,2..)
    • Click Save Button.
  • How to set a binary system ?
      • To enable the binary system, do the following:
      • In your Admin Panel >> Click Settings >> Network Settings
      • Network Settings Page will open , as shown below

    xup

    • Set Binary System -Choose enable option to run the whole site in binary system.
    • Binary System Pairing Commission -Set the commission amount to be paid when the system is running in binary.
    • Note:A Binary Paring Commission is awarded for every matched pair of left and right On every matched pair of left downline and right downline ,referrer will get COMMISSION. The user is entitled to create his/her second account to enjoy the benefits of continuous PAIRING BONUS on his next network structure, still connected under his sponsor’s network structure as his upline.
    • Click Save will display “Network Settings has been Updated Successfully” message.
  • What is uni-level referral system ?
    • To enable the Unilevel Referral system, do the following:
    • In your Admin Panel >> Click Settings >> Network Settings
    • xup
    • Level Width -To enable the Uni Level Matrix , set the Matrix Width as Zero (that is unlimited Width)
    • Level Deep -Defines maximum number of affiliate levels filled by forced matrix rules before you send new affiliates to spillover affiliate.
    • Click Save will display “Network Settings has been Updated Successfully” message.
  • How to set Australian referral system ?
      • Australian X up System Commonly referred to as an “Australian 2-Up”, this allows you to specify a number of qualifying members. When a new member joins, their first X personally sponsored members will be automatically transferred to their sponsor. Once a new member has recruited the needed number of qualifying members, all future personally sponsored members will be given to them, and not their sponsor.Using X Up Level Commission Settings, Admin can set the level commission to be calculated for each X Up level when system is system running based on X Up Level System
      • Login in to your admin panel with the username and password
      • 1.Click Settings > Level Settings > X Up Level Commission will open X Up Level Commission Settings page.
      • Click Add button will open Add X Up Level Commission page

    xup

    • Network Settings Page will open , as shown below
    • Click Add button will open Add X Up Level Commission page
    • X Up Level Commission Name: Enter the name of X Up level for which commission has to be calculated.
    • X Up Level Commission Amount: Enter the value of amount to be used for entered X Up level name.
    • X Up Level Commission Method:When you select % then the entered value of amount will be taken in percentage. If you select Flat then the value will be taken in $.
    • Click Save will display “X Up Level Commission has been Added Successfully” message.
  • How to set Level Commission ?
      • Using Level Commission Settings, Admin can set the level commission to be calculated for each levels when system is system running based on m x n System. Admin has the privilege to set any number of level commission. Admin has to enter the level name, the commission amount and the method in which it has to be calculated like in percentage or in amount itself. You will be provided facility to edit or delete the level commission whenever needed. The set level commission will be active only when the site is running in m x n System.
      • Login in to admin Panel with valid credentials
      • 1.Click Settings > Level Settings > Level CommissionSettings will open X Up Level Commission Settings page.
      • Click Add button will open Add X Up Level Commission page

    levelcom

    • Level Commission Name: Enter the name of level for which commission has to be calculated.
    • Level Commission Amount: Enter the value of amount to be used for entered level name.
    • Level Commission Method: When you select % then the entered value of amount will be taken in percentage. If you select Flat then the value will be taken in $.
    • Click Save will display ” Level Commission has been Added Successfully” message.
  • How to set the maximum withdrawal limit?
      • Admin can provide the information about how much amount can be withdrawn from account, number of withdrawals allowed in a month, for every withdrawal the commission should be given for admin. So this complete General Settings helps you to handle the withdrawal information.
      • Login in to admin Panel with valid credentials
      • 1. Click Settings > General Settings >General Settings will open as shown below

    maxwith

    • Minimum Withdraw Amount: Enter the minimum value of amount used to withdraw from site. Less than the entered value will not be allowed to withdraw.
    • Maximum Withdraw Amount: Enter the maximum value of amount used to withdraw. More than the entered value will not be allowed for withdrawal
    • Click Save will display ” Level Commission has been Added Successfully” message.

    • What type of product I can sell in e-shop?

In E-shop , you can sell both physical and digital products.

    • Is there payment process for e-shopping ?

Yes, default payment gateways are available for payment process for e-shopping.

    • Guest user can checkout ?

Nope, only the registers user can checkout.

    • Can I sell my video through E-Shop ?

You cannot sell video through E-shop , you can only sell the digital products in pdf format

    • Can I sell my e-book thru E-Shop ?

Nope, you cannot sell physical product. We can customize the script for you to sell E-book in the site.

    • Can I sell a software thru E-shop ?

In Default , in our AJ Matrix you can sell the digital product in pdf format. If you want to sell the software in E-shop we can customize it for you as per your request.

    • How the system handles Shipping ?

By default our script comes with UPS shipping service and Manual service.
Admin can set shipping service details from admin panel –> tools –> shipping management.

    • Can I set subscription plans. Is this possible with AJ Matrix ?

Yes, you can set subscription plans from admin panel.

    • I have free members & paid members with some discount % in shop. Is this possible with AJ Matrix ?

Yes, you can set different price for paid /free members. When you add digital product itself you can set the different price for Free user and paid users.

    • I wish to have FREE Registration & later up gradation on payment. Is this possible ?

Yes, Its possible in AJ Matrix V5. In Network settings you can enable “Allow Free Members Accounts “ for free registration and set the upgradation fee.

    • My system allows only paid members. No free users. Is this possible ?

Yes, In your site you can allow only paid members by disabling the “Allow Free Members Accounts ” in Network settings.

    • Can I sell the products to registered members on a discount rate ?

You can sell product to registers members at a discount price. While adding product itself , you set the separate price for registered members.

    • Can I set 4 level of membership fee., name it Bronze, silver, gold & platinum ?

Under Customization we can do it for you.

    • How many levels can I have ?

In AJ Matrix V5, You can set unlimited number of level and width.

    • As admin can I promote a user from one level to another, even if he/she haven’t referred any ?

No, you cannot promote the user from one level to another.

    • What is down-line ?

A downline is defined as all the Users emanating from one particular User.Example:if User A enter the business through a distributor named User B, Then User A will be in User b’s downline. If User A bring someone named User C ,then User C will be in downline of both the user A and User B.

    • What is up-line ?

In simple terms, an upline is defined as the line of sponsors above the distributor and between the distributor and the company.

    • Where can I see my up-line & down-line details ?

You can see your upline and downline details in your “My Account” Area of the user side.

    • Can I (user) suspend my down-line ?

No, as a user you cannot suspend your downline

    • What happens if my up-line suspended by the admin ?

You can continue your TREE , It wont affect your referral.

    • How and when the user gets paid for referrals ?

According to the settings done by the admin in Members settings, referrer will get commission either “After Signup” or “After Upgrade” of the referred member.
After Signup :The user gets the referral commission immediately after registration of that referred member.
After Upgrade : The user will get the referral commission only after the referred member has upgrades his account.

    • As admin, can I set minimum & maximum withdrawals ?

Yes, you can set the Minimum and Maximum Withdrawals amount through admin panel . General Settings helps you to handle the withdrawal information about how much amount can be withdrawn from account, number of withdrawals allowed in a month, for every withdrawal the commission should be given for admin.

    • Is bulk payout possible ?

Yes, AJ Matrix V5 supports , bulk payouts. Pecunix supports bulk payout. For easy of use we have provided a separate bulk payouts module in admin panel.

    • Is the manual fee payment possible ?

Yes, Admin can upgrade the users by manually.

  • How do I add a video ?
    • AJ Matrix V5 support admin to add any number of video in to his site. The Video Size should be maximum of 250 x 175 px .
    • To add video in to your site, follow the below steps,
    • Login in to your admin Panel with your username and password
    • Click PREFERENCES > Video Management will open View Video page
    • Click Add Button to add the Videos , Add video page will open in that enter the Title , Description , Video Embed code and choose the status of your video
    • Click Save Button.
    • Can I restrict a video to only registered member ?

Both the Guest Users and registered user can view the video. If you want only the registered user should view the videos we can customize it.

    • What is Tell a friend feature is about ?

The “Tell a Friend” feature makes it easy to send an e-mail to a friend recommending /join in the Matrix site. “Tell a Friend” works through special links on your web-page. When this link is clicked on, you are taken to a web-page where you can give your friend email Id and enter the message that you want to send to your friend.

    • What is link to me banners?

Link to me – banner links can help you advertise and market your site without costing you anything. Create your own site banner today and start trading with other sites and spread the link.